The accessibility to the customer and tech support that a website hosting company offers will tell you a lot about the services that they provide too. When you can use just e-mails or tickets, you have most probably discovered a reseller and not the actual website hosting provider. When this is the case, you will probably have to wait for several days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the true web hosting company for additional assistance. When the supplier can provide various means of communication with fast response time that are available anytime, they're most likely the top provider, not just a reseller. Which means that you'll reap the benefits of prompt assistance and high quality support since they will have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's always much better to be able to contact your website hosting company directly via your favourite method of communication.

24/7 Customer Support in Website Hosting

All of our Linux website hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions before you make a purchase or you're an existing customer and you have any kind of question or a problem, you will be able to contact us anytime, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any issues which require extra time to research and resolve. In contrast to a number of other website hosting service providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, thus no matter what your trouble is, it'll be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and basic queries. Our representatives will help you pick the best package or give you info about our servers, so as to check whether the system requirements for your sites are met. When you're an active client, you will also be able to get in touch with us through electronic mail or via our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that when you use these two ways of contact, you'll get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other service providers, even big ones, you can compare the reply time considering that it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forany problems and questions with regard to the pre-installed software your server comes with. If you haven't obtained your virtual private server plan yet, you will be able to learn more details about our services by giving us a phone call or via the live chat service. For more technical issues, you'll be able to send an e-mail message or open a support ticket through your billing Control Panel and you will receive assistance within no more than an hour irrespective of the time of the day, even on holidays and weekends. The actual response time usually doesn't exceed 30 mins. In case you'd like to have assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our administrators will help you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we offer include 24/7 support through various methods of communication and with a one-hour max reply time guarantee. When you want to learn more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have around the world or you may use our live chat service and talk with a live representative. For strictly technical problems which need the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to monitor a certain issue. The answer time for them rarely is more than half an hour, which means that you can forget all about having to wait for a whole day so as to get help. The support service is available for any server-related matters, including the pre-installed software. In case you want support for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all of the packages.